Frequently Asked Questions (FAQ)

Orders

How can I place an order?

You can place orders directly through our website by adding items to your cart and completing checkout.

Can I cancel an order?

Orders may be cancelled before they are shipped. Please contact us as soon as possible at rocousa@mmmhs.com. If an order has already shipped, it must follow our Refund & Return Policy.

Pre-Orders and Backorders

What is a pre-order?

A pre-order is an order placed for an item that has been announced by the manufacturer but has not yet been released or received in our inventory.

Do you accept pre-orders?

Yes. We accept pre-orders for selected products, especially newly announced items from manufacturers. Pre-orders are fulfilled once the product is released and received in our warehouse.

What is a backorder?

A backorder occurs when an item is temporarily out of stock but expected to become available again. If you allow backorders, we will ship the item once it becomes available.

Do you accept backorders?

In some cases we may accept backorders for items that are temporarily out of stock. Availability depends on the manufacturer and distributor supply.

What are special orders?

Special orders are items that we order specifically for a customer from a manufacturer or distributor. These items may have limited availability and may not be eligible for cancellation or return once the order has been placed with the supplier.

Shipping

What carriers do you use?

We typically ship using UPS, FedEx, or USPS depending on the destination and package size.

Do you ship internationally?

Yes. We ship internationally to many countries. International shipments may be subject to customs duties, taxes, and import fees imposed by your local authorities.

Can you ship to freight forwarders or third-party couriers?

Yes. We can ship orders to third-party freight forwarders or international courier services when requested by the customer. Once a shipment is delivered to the forwarding service or courier address provided by the customer, the responsibility for the shipment transfers to that service.

How long does shipping take?

Orders are usually processed within one business day. Delivery time depends on the carrier and destination.

Returns

What is your return policy?

We offer a 30-day return policy for eligible items. Please see our Refund & Return Policy page for complete details.

Do I have to pay for return shipping?

Return shipping costs are normally the responsibility of the customer unless the item arrived damaged or incorrect.

Payments

What payment methods do you accept?

We accept major credit cards, PayPal, and other secure payment methods available through Shopify checkout.

When will my card be charged?

Your payment method is typically charged at the time your order is placed unless the order is a special pre-order arrangement.

Products

Are your products new?

Yes. All products we sell are brand new items supplied by authorized manufacturers and distributors.

Are you an authorized dealer?

Yes. Micro Macro Mundo is an authorized retailer for many of the brands we carry.

Contact

If you have any questions not answered here, please contact us:

Email: rocousa@mmmhs.com
Phone: +1 (786) 250-3108